We provide our clients with broad usage rights for the content we deliver, in accordance with the terms described below. Once the final product is approved and delivered, you are entitled to use it for the intended and agreed purposes.
Payment in full is required before project commencement. All fees and applicable taxes must be paid as outlined in the service agreement.
Clients are entitled to revisions within 14 days of delivery. This timeframe may be extended in exceptional cases, depending on project scope and mutual agreement.
Revision turnaround times are as follows:
Before beginning each project, Candlewood Publications consults with the client to confirm all requirements. All deliverables are produced in alignment with mutually agreed terms. Any changes or clarifications will be communicated promptly.
Refunds may be requested prior to manuscript submission, subject to a nominal processing fee ($150 or 10% of your package, whichever is lower).
Refund requests must be made within 90 days of purchase. Once drafts, designs, or editorial work have started, partial refunds may be granted based on the stage of completion.
No refunds will be issued after final approval has been provided by the client.
If you are dissatisfied after delivery, you may contact us within 7 days for a case-based review. Partial refunds may be considered based on revision progress.
All costs and fees are transparent. Any additional third-party expenses (e.g., paid images, printing, or distribution) will be discussed and approved in advance.
Project delivery timelines are estimates and may vary depending on complexity or revisions.
Services provided by Candlewood Publications are based on the information and requirements shared by clients. While we maintain high standards, we do not provide guarantees of specific results or certifications unless explicitly stated.
Candlewood Publications shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use this website or related services.
We are not responsible for delays, interruptions, or technical issues caused by third parties or external factors beyond our control.
By using our website or services, you agree to indemnify and hold Candlewood Publications harmless from any claims or damages arising from your violation of these terms or any applicable law.
These terms do not create any partnership, employment, or joint venture relationship between you and Candlewood Publications.
By providing your contact information, you consent to receive service-related updates, project notifications, and relevant communication from Candlewood Publications. This includes status updates, revision notices, and general correspondence related to your active project.
Standard messaging and data rates may apply, depending on your mobile carrier’s plan. Please consult your provider for details.
If you no longer wish to receive messages or emails, you may:
We strive to send only relevant updates and limit communication frequency. However, urgent service-related messages may occur when necessary.
Your contact information is stored securely and will never be shared with third parties without your explicit consent, except as required by law.
Candlewood Publications reserves the right to update this policy. Updates will be published on our website, and continued use of our services indicates acceptance of the revised terms.
For questions or concerns about this policy, please contact us at info@candlewoodpublications.com.
By subscribing to our SMS or email communications, you agree to receive updates and notifications related to your projects or inquiries. All communication practices comply with 10DLC TCR regulations for the US and Canada.
When you provide your email or mobile number, you may be asked to confirm your subscription. By confirming, you authorize Candlewood Publications to send relevant messages and updates regarding your services.
Message frequency varies depending on project needs or service updates. We ensure communication remains limited and relevant.
To stop receiving SMS, reply “STOP” to any message. For email, use the “unsubscribe” link included in each communication or contact us directly at info@candlewoodpublications.com.
Standard carrier rates may apply to SMS messages. Email communications are free of charge.
We prioritize your privacy and handle all personal data in accordance with our Privacy Policy, ensuring compliance with applicable regulations.
If you need assistance with our SMS or email communications, please reach out to our support team at info@candlewoodpublications.com or call us at +1 (877)-579-0524.
We may update these Terms & Conditions periodically. Any changes will take effect immediately upon being posted on our website.
Our messaging programs adhere to the guidelines set by the 10DLC TCR (The Campaign Registry) and comply with all applicable marketing and data privacy regulations in the US and Canada.
