At Candlewood Publications, we are committed to protecting your privacy and ensuring that your personal information is managed responsibly. This Privacy Policy explains how we collect, use, store, and safeguard your information when you engage with us through our website, SMS, or email communication. This policy is designed in accordance with applicable privacy regulations, including 10DLC TCR compliance for the U.S. and Canada.
Personal Information: When you contact us, request information, or subscribe to our services, we may collect personal data such as your name, email address, and phone number.
Usage Information: We may also collect non-personal data, such as IP address, device type, browser information, and interaction data, to help improve your experience on our website.
Communication: We use your information to provide requested services, respond to inquiries, and share updates or offers you’ve opted to receive. You can opt out of promotional messages at any time.
Service Delivery: Your details help us deliver our services effectively, manage customer accounts, and provide technical or customer support.
Improvement: We may analyze usage data to enhance our website and services, ensuring a better user experience.
Legal Compliance: We may use your data to meet regulatory obligations and maintain compliance with laws such as 10DLC TCR and applicable privacy frameworks.
Service Providers: We may share information with carefully selected third-party providers who support our operations. These partners are bound by confidentiality agreements and use your data only for authorized purposes.
Legal Requirements: We may disclose information when required by law, legal processes, or to protect our legal rights and property.
Opt-In: By providing your contact information and confirming your consent, you agree to receive messages and service updates from us. You can opt out of marketing communications anytime by following the unsubscribe instructions in our messages.
We implement appropriate technical and organizational security measures to protect your data from unauthorized access, disclosure, or misuse. This includes encryption, secure storage, and periodic system reviews.
Your information is retained only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once no longer needed, data is securely deleted.
You have the right to request access to, correction of, or deletion of your personal information. You may also request that we limit processing where appropriate. To exercise these rights, contact us at info@candlewoodpublications.com.
We may periodically update this Privacy Policy to reflect legal, regulatory, or operational changes. Updates will be posted on our website, and the revision date will be updated accordingly.
We respect your privacy and never sell or share your information with unauthorized parties. Payment processing is handled by trusted third-party providers through encrypted connections. Candlewood Publications does not store complete credit card details on its servers.
Our representatives are not authorized to request sensitive financial information such as card numbers or passwords. Please do not share such details; doing so is at your own risk, and our company will not be liable for any misuse arising from unauthorized disclosure.
For quality and delivery purposes, certain work may be processed by our global service centers. These centers operate under strict confidentiality and data protection agreements.
We collect limited personal information solely for service-related purposes. We do not sell or rent your data to any third party. You may request removal of your information from our systems by contacting us at info@candlewoodpublications.com.
If you have any questions about this Privacy Policy or our data practices, please contact us at info@candlewoodpublications.com or call us at +1 (877)-579-0524.
