Our approach is to grant you broad usage rights for the content we deliver, in accordance with the terms outlined below. Once the final product is provided, you may use it in ways that align with your goals and intended purpose.
We request full payment in advance before starting any services, and clients are responsible for covering any applicable taxes.
Our 14-day time limit for revisions can also be extended in the case of exceptional circumstances.
The following categories apply to the turnaround time for revisions:
Before starting the job, our Candlewood Publications have one-on-one conversations with each client to review the requirements. Then, based on our established terms and conditions at the beginning of the project, we assist to transmit any differences caused in the services to you.
You may request a refund before submitting your manuscript, minus a small processing fee ($150 or 10% of your package, whichever is lower).
Refund requests can only be considered within 90 days from the date of purchase.
Once drafts or design work begin, partial refunds may apply based on the stage of work completed.
No refunds will be issued after you’ve given final approval of your book.
If you are unhappy after delivery, you may contact us within 7 days to request a percentage-based refund depending on revision work already completed.
There are no hidden fees. If your project requires any third-party costs (such as paid images, printing, or distribution fees), we’ll inform you upfront so you know exactly what you’re paying for.
We provide estimated timelines for delivery, but please note these are guidelines, not guarantees. Some projects may require more time depending on scope and revisions.
The services offered by the company are included in the data provided by Candlewood Publications. It is not restricted, however; we make no additional recommendations or provide any certifications, warranties, or guarantees.
Our business severely disclaims all liability for any losses or damage resulting from careless mistakes made on this website.
Our business will not be held responsible for any performance issues, operational delays, omissions, disruptions, communication gaps, theft, data loss, or unauthorized access to the information on the website.
By accepting our terms and conditions, you agree to indemnify and keep the firm and its subsidiaries harmless from and against any third-party claims, liabilities, losses, damages, or expenditures resulting from or connected to (iii) Your violation of any third-party right, including without limitation any intellectual property right, publicity, confidentiality, property or privacy right. (a) Your access to or use the website and the services supplied. (b) Your violation of these Terms of Use.
No partnership, joint venture, or employment connection between the company and its clients is created by the agreement made with the website.
By providing your email address and/or mobile phone number, you consent to receive communication from Candlewood Publications. This includes, transitional messages, periodic updates about your service or project, updates, newsletters, and services delivery e.g. Design attachments, Project updates and Revisions update.
Standard messaging and data rates may apply. Please consult your mobile service carrier for details.
If you wish to stop receiving emails or mobile communications, you can:
We will strive to limit the frequency of our communications to a reasonable level. However, there may be exceptions during special update about project or urgent notifications.
Your email address and mobile phone number will be kept confidential and will not be shared with third parties without your explicit consent, except as required by law.
Candlewood Publications reserves the right to modify this policy at any time. Any changes will be posted on our website, and it is your responsibility to review these changes.
If you have any questions or concerns regarding this policy, please contact us at [email protected] .
By subscribing to our SMS and email communication services, you agree to receive text messages and emails from Candlewood Publications These communications may include updates, promotional content, notifications, and other information related to our services. Your participation in these programs is subject to the following Terms & Conditions, in compliance with 10DLC TCR regulations for the US and Canada.
SMS Subscription: When you provide your mobile number on our website, you may receive a confirmation text message asking for your consent to subscribe to our SMS service. By replying to the confirmation message with the designated keyword (e.g., "YES"), you agree to opt in to receive SMS messages from Candlewood Publications.
Email Subscription: By providing your email address and selecting the option to receive communications from us, you consent to receiving emails related to our services, promotions, and updates.
SMS: The number of SMS messages you receive may vary based on your communication requirements with our team. This allows us to provide timely updates and respond to your needs effectively.
Email: Emails will be sent periodically and may vary in frequency depending on the type of communication and your preferences.
SMS Opt-Out: You can opt out of our SMS communications at any time by replying to any of our messages with the word "STOP". Upon receipt of your opt-out request, we will send a confirmation message, and you will no longer receive SMS messages from us.
Email Opt-Out: To unsubscribe from our email communications, click the "unsubscribe" link provided at the bottom of any email we send. You can also contact us directly at [email protected] to request removal from our email list.
SMS: Message and data rates may apply based on your mobile carrier plan. Please check with your carrier for details.
Email: There is no charge for email communications.
Your privacy is important to us. Please review our Privacy Policy for detailed information on how we collect, use, and protect your personal information.
If you have any questions or need assistance with our SMS or email services, please contact our support team at [email protected] or call us at +1 (877)-579-0524.
We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our SMS and email services after any changes indicates your acceptance of the new terms.
We adhere to the rules and regulations set forth by the 10DLC TCR (The Campaign Registry) and comply with all relevant laws and guidelines for SMS and email marketing in the US and Canada. Your participation in our messaging programs is subject to these regulations.
